Integration · Team communication
Slack
Loopden connects to Slack to route operational events into the right channels for your team while simultaneously notifying customers over push, SMS, and email. One event can alert staff in Slack and reach families outside it — without wiring up two separate systems.
How it works
- 01
Connect your Slack workspace and choose which channels receive which event types.
- 02
Map events so internal alerts go to Slack and external alerts go to customers on their channel.
- 03
Loopden keeps both audiences in sync from a single notification flow.
What you get
Internal + external in one flow
A single event can post to a Slack channel for staff and send SMS or push to customers, so nobody finds out late.
Channel routing
Route different event types to different Slack channels — operations, on-call, leadership — automatically.
Two-way awareness
Keep your team's view and your customers' notifications driven by the same source of truth.
Frequently asked questions
- Can one event notify both my team and my customers?
- Yes. That's the core pattern — Loopden posts to Slack for staff and sends push, SMS, or email to customers from the same event, so both sides stay in sync.
- Which Slack channels does Loopden post to?
- You choose. Map each event type to the channels that should receive it — for example operational alerts to an ops channel and escalations to on-call.
- Is Slack required to use Loopden?
- No. Slack is one optional destination. Loopden works fully without it; the integration just adds an internal-team view alongside customer notifications.